:root{--color-primary: #6366f1;--color-primary-hover: #4f46e5;--color-primary-light: #a5b4fc;--color-primary-surface: #eef2ff;--color-secondary: #06b6d4;--color-accent: #f59e0b;--color-bg: #f8fafc;--color-bg-card: #ffffff;--color-bg-sidebar: #0f172a;--color-bg-input: #ffffff;--color-text: #0f172a;--color-text-secondary: #64748b;--color-text-muted: #94a3b8;--color-text-inverse: #f8fafc;--color-border: #e2e8f0;--color-border-hover: #cbd5e1;--color-border-focus: var(--color-primary);--color-success: #10b981;--color-warning: #f59e0b;--color-error: #ef4444;--color-info: #3b82f6;--shadow-xs: 0 1px 2px rgba(0, 0, 0, .04);--shadow-sm: 0 1px 3px rgba(0, 0, 0, .06), 0 1px 2px rgba(0, 0, 0, .04);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .07), 0 2px 4px rgba(0, 0, 0, .04);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .08), 0 4px 6px rgba(0, 0, 0, .04);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .08), 0 8px 10px rgba(0, 0, 0, .04);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 20px;--radius-full: 9999px;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "JetBrains Mono", "Fira Code", monospace;--sidebar-width: 260px;--sidebar-collapsed: 72px;--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-base: .2s cubic-bezier(.4, 0, .2, 1);--transition-slow: .3s cubic-bezier(.4, 0, .2, 1)}.dark{--color-bg: #0b1120;--color-bg-card: #1e293b;--color-bg-sidebar: #0f172a;--color-bg-input: #1e293b;--color-text: #f1f5f9;--color-text-secondary: #94a3b8;--color-text-muted: #64748b;--color-border: #334155;--color-border-hover: #475569;--color-primary-surface: rgba(99, 102, 241, .1);--shadow-xs: 0 1px 2px rgba(0, 0, 0, .2);--shadow-sm: 0 1px 3px rgba(0, 0, 0, .3);--shadow-md: 0 4px 6px rgba(0, 0, 0, .25);--shadow-lg: 0 10px 15px rgba(0, 0, 0, .3)}*,*:before,*:after{margin:0;padding:0;box-sizing:border-box}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:var(--font-sans);color:var(--color-text);background-color:var(--color-bg);line-height:1.6;min-height:100vh}a{color:var(--color-primary);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--color-primary-hover)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--color-text-muted)}.auth-layout{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0f172a,#1e1b4b,#312e81);padding:20px}.auth-card{width:100%;max-width:440px;background:var(--color-bg-card);border-radius:var(--radius-xl);padding:40px;box-shadow:var(--shadow-xl);animation:fadeInUp .4s ease-out}.auth-card .logo{text-align:center;margin-bottom:32px}.auth-card .logo h1{font-size:1.5rem;font-weight:800;background:linear-gradient(135deg,var(--color-primary) 0%,var(--color-secondary) 100%);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.auth-card .logo p{color:var(--color-text-secondary);font-size:.875rem;margin-top:4px}.app-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--color-bg-sidebar);color:var(--color-text-inverse);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:40;transition:width var(--transition-slow);overflow-x:hidden}.sidebar.collapsed{width:var(--sidebar-collapsed)}.sidebar-header{padding:20px;border-bottom:1px solid rgba(255,255,255,.08);display:flex;align-items:center;gap:12px}.sidebar-header h2{font-size:1.1rem;font-weight:700;white-space:nowrap;overflow:hidden}.sidebar-nav{flex:1;padding:12px 8px;overflow-y:auto}.sidebar-section{margin-bottom:24px}.sidebar-section-title{font-size:.68rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:#ffffff59;padding:0 12px;margin-bottom:8px}.sidebar-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--radius-md);color:#ffffffa6;font-size:.875rem;font-weight:500;cursor:pointer;transition:all var(--transition-fast);text-decoration:none;white-space:nowrap}.sidebar-item:hover{background:#ffffff14;color:#fffffff2}.sidebar-item.active{background:linear-gradient(135deg,#6366f133,#06b6d426);color:#fff}.sidebar-item svg{flex-shrink:0;width:20px;height:20px}.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,.08)}.main-content{flex:1;margin-left:var(--sidebar-width);transition:margin-left var(--transition-slow)}.sidebar.collapsed~.main-content{margin-left:var(--sidebar-collapsed)}.topbar{height:64px;display:flex;align-items:center;justify-content:space-between;padding:0 32px;background:var(--color-bg-card);border-bottom:1px solid var(--color-border);position:sticky;top:0;z-index:30}.topbar-left{display:flex;align-items:center;gap:16px}.topbar-right{display:flex;align-items:center;gap:12px}.page-content{padding:32px;max-width:1280px}.page-title{font-size:1.5rem;font-weight:700;margin-bottom:8px}.page-subtitle{font-size:.9rem;color:var(--color-text-secondary);margin-bottom:32px}.form-group{margin-bottom:20px}.form-label{display:block;font-size:.8rem;font-weight:600;color:var(--color-text-secondary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.04em}.form-input{width:100%;padding:10px 14px;border:1.5px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-input);color:var(--color-text);font-size:.9rem;font-family:var(--font-sans);transition:all var(--transition-fast);outline:none}.form-input:focus{border-color:var(--color-border-focus);box-shadow:0 0 0 3px var(--color-primary-surface)}.form-input::placeholder{color:var(--color-text-muted)}.form-error{font-size:.8rem;color:var(--color-error);margin-top:4px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border:none;border-radius:var(--radius-md);font-size:.875rem;font-weight:600;font-family:var(--font-sans);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;outline:none}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--color-primary) 0%,#4f46e5 100%);color:#fff;box-shadow:0 1px 3px #6366f14d}.btn-primary:hover:not(:disabled){background:linear-gradient(135deg,#4f46e5,#4338ca);box-shadow:0 4px 8px #6366f159;transform:translateY(-1px)}.btn-secondary{background:var(--color-bg-card);color:var(--color-text);border:1.5px solid var(--color-border)}.btn-secondary:hover:not(:disabled){border-color:var(--color-border-hover);background:var(--color-bg)}.btn-danger{background:var(--color-error);color:#fff}.btn-danger:hover:not(:disabled){background:#dc2626}.btn-ghost{background:transparent;color:var(--color-text-secondary)}.btn-ghost:hover:not(:disabled){background:var(--color-primary-surface);color:var(--color-primary)}.btn-sm{padding:6px 14px;font-size:.8rem}.btn-lg{padding:14px 28px;font-size:1rem}.btn-full{width:100%}.card{background:var(--color-bg-card);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow-xs);transition:box-shadow var(--transition-base)}.card:hover{box-shadow:var(--shadow-md)}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.card-title{font-size:1rem;font-weight:600}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px;margin-bottom:32px}.stat-card{background:var(--color-bg-card);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:24px;display:flex;align-items:flex-start;gap:16px;transition:all var(--transition-base)}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-icon.purple{background:#6366f11a;color:var(--color-primary)}.stat-icon.cyan{background:#06b6d41a;color:var(--color-secondary)}.stat-icon.green{background:#10b9811a;color:var(--color-success)}.stat-icon.amber{background:#f59e0b1a;color:var(--color-warning)}.stat-value{font-size:1.75rem;font-weight:800;line-height:1}.stat-label{font-size:.8rem;color:var(--color-text-secondary);margin-top:4px}.table-wrapper{overflow-x:auto;border:1px solid var(--color-border);border-radius:var(--radius-lg)}table{width:100%;border-collapse:collapse}th{text-align:left;padding:12px 16px;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);background:var(--color-bg);border-bottom:1px solid var(--color-border)}td{padding:14px 16px;font-size:.875rem;border-bottom:1px solid var(--color-border)}tr:last-child td{border-bottom:none}tr:hover td{background:var(--color-primary-surface)}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--radius-full);font-size:.72rem;font-weight:600;letter-spacing:.02em}.badge-success{background:#10b9811a;color:var(--color-success)}.badge-warning{background:#f59e0b1a;color:var(--color-warning)}.badge-error{background:#ef44441a;color:var(--color-error)}.badge-info{background:#3b82f61a;color:var(--color-info)}.badge-neutral{background:#64748b1a;color:var(--color-text-secondary)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--color-border);margin-bottom:24px}.tab{padding:10px 16px;font-size:.875rem;font-weight:500;color:var(--color-text-secondary);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:all var(--transition-fast);font-family:var(--font-sans)}.tab:hover{color:var(--color-text)}.tab.active{color:var(--color-primary);border-bottom-color:var(--color-primary)}.avatar{width:36px;height:36px;border-radius:var(--radius-full);background:linear-gradient(135deg,var(--color-primary),var(--color-secondary));color:#fff;display:flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700;flex-shrink:0}.avatar-lg{width:64px;height:64px;font-size:1.2rem}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:50;animation:fadeIn .2s ease-out}.modal{background:var(--color-bg-card);border-radius:var(--radius-xl);padding:32px;width:90%;max-width:480px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-xl);animation:fadeInUp .3s ease-out}.modal-title{font-size:1.2rem;font-weight:700;margin-bottom:16px}.spinner{width:24px;height:24px;border:3px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .6s linear infinite}.loading-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;flex-direction:column;gap:16px}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes slideIn{0%{opacity:0;transform:translate(-8px)}to{opacity:1;transform:translate(0)}}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.text-sm{font-size:.875rem}.text-muted{color:var(--color-text-secondary)}.mt-2{margin-top:8px}.mt-4{margin-top:16px}.mb-4{margin-bottom:16px}.font-bold{font-weight:700}@media(max-width:768px){.sidebar{transform:translate(-100%);width:var(--sidebar-width)}.sidebar.open{transform:translate(0)}.main-content{margin-left:0!important}.page-content{padding:20px}.stats-grid{grid-template-columns:1fr}.topbar{padding:0 16px}}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:32px;gap:16px}.cards-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:20px}.card-description{font-size:.85rem;color:var(--color-text-secondary);margin-bottom:16px;line-height:1.5}.card-actions{display:flex;gap:8px;border-top:1px solid var(--color-border);padding-top:14px;margin-top:4px}.btn-ghost.btn-danger:hover:not(:disabled){background:#ef44441a;color:var(--color-error)}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-select{width:100%;padding:10px 32px 10px 14px;border:1.5px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-input);color:var(--color-text);font-size:.9rem;font-family:var(--font-sans);transition:all var(--transition-fast);outline:none;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2364748b' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.form-select:focus{border-color:var(--color-border-focus);box-shadow:0 0 0 3px var(--color-primary-surface)}.form-textarea{width:100%;padding:10px 14px;border:1.5px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-input);color:var(--color-text);font-size:.9rem;font-family:var(--font-sans);transition:all var(--transition-fast);outline:none;resize:vertical;min-height:80px}.form-textarea:focus{border-color:var(--color-border-focus);box-shadow:0 0 0 3px var(--color-primary-surface)}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.modal-header h2{font-size:1.2rem;font-weight:700}.modal-footer{display:flex;justify-content:flex-end;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid var(--color-border)}.loading-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;gap:16px;color:var(--color-text-muted)}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:80px 20px;gap:12px;color:var(--color-text-muted)}.empty-state h3{font-size:1.2rem;font-weight:600;color:var(--color-text)}.empty-state p{font-size:.9rem;max-width:400px;margin-bottom:8px}.empty-state svg{opacity:.3}.agent-icon,.kb-icon,.channel-icon{width:42px;height:42px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.agent-icon{background:#6366f11a;color:var(--color-primary)}.kb-icon{background:#06b6d41a;color:var(--color-secondary)}.channel-icon{background:#10b9811a;color:var(--color-success)}.channel-icon.telegram{background:#0088cc1a;color:#08c}.channel-icon.widget{background:#6366f11a;color:var(--color-primary)}.badge-outline{background:transparent;border:1px solid var(--color-border);color:var(--color-text-secondary)}.badge-primary{background:#6366f11a;color:var(--color-primary)}.inbox-container{display:flex;height:calc(100vh - 128px);margin:-32px;border-radius:0;overflow:hidden}.inbox-sidebar{width:340px;border-right:1px solid var(--color-border);background:var(--color-bg-card);display:flex;flex-direction:column;flex-shrink:0}.inbox-sidebar-header{padding:20px;border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between}.inbox-list{flex:1;overflow-y:auto}.inbox-item{display:flex;align-items:center;gap:12px;padding:14px 20px;width:100%;border:none;background:none;font-family:var(--font-sans);cursor:pointer;transition:background var(--transition-fast);text-align:left;border-bottom:1px solid var(--color-border);color:var(--color-text)}.inbox-item:hover{background:var(--color-primary-surface)}.inbox-item.active{background:var(--color-primary-surface);border-left:3px solid var(--color-primary)}.inbox-item-avatar{width:36px;height:36px;border-radius:var(--radius-full);background:#6366f11a;color:var(--color-primary);display:flex;align-items:center;justify-content:center;flex-shrink:0}.inbox-item-content{flex:1;min-width:0}.inbox-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2px}.inbox-item-name{font-size:.88rem;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-item-status{font-size:.72rem;font-weight:600}.inbox-item-time{font-size:.78rem;color:var(--color-text-muted)}.inbox-chat{flex:1;display:flex;flex-direction:column;background:var(--color-bg)}.inbox-chat-header{padding:16px 24px;border-bottom:1px solid var(--color-border);background:var(--color-bg-card);display:flex;align-items:center;justify-content:space-between}.inbox-messages{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px}.inbox-message{display:flex;max-width:70%}.inbox-message.contact{align-self:flex-start}.inbox-message.operator,.inbox-message.agent{align-self:flex-end}.message-bubble{padding:12px 16px;border-radius:var(--radius-lg);font-size:.9rem;line-height:1.5}.inbox-message.contact .message-bubble{background:var(--color-bg-card);border:1px solid var(--color-border)}.inbox-message.operator .message-bubble{background:linear-gradient(135deg,var(--color-primary) 0%,#4f46e5 100%);color:#fff}.inbox-message.agent .message-bubble{background:#06b6d41a;border:1px solid rgba(6,182,212,.2)}.message-sender{font-size:.75rem;font-weight:600;margin-bottom:4px;opacity:.7}.message-text{word-break:break-word}.message-time{font-size:.7rem;opacity:.5;margin-top:4px;text-align:right}.inbox-input{padding:16px 24px;border-top:1px solid var(--color-border);background:var(--color-bg-card);display:flex;gap:12px}.inbox-input .form-input{flex:1}.inbox-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--color-text-muted)}.inbox-empty h3{font-size:1.1rem;font-weight:600;color:var(--color-text)}.inbox-empty svg{opacity:.2}@media(max-width:768px){.inbox-container{flex-direction:column;height:auto}.inbox-sidebar{width:100%;max-height:300px}.cards-grid,.form-row{grid-template-columns:1fr}.page-header{flex-direction:column}}